Hiroko Kusano

Managing Partner


Hiroko Kusano has more than 20 years in museum and non-profit management. Her diverse experience encompasses operations, curation, fundraising, membership, human resources, CRM, ticketing, data management, technology systems, collections management, retail operations, marketing and social media, nonprofit and for-profit start-up strategy, board development and management, as well as conference and event management. She is particularly interested in helping organizations grow their internal capacity by developing and documenting internal policies and procedures, creating efficiencies in workflows, enabling interdepartmental communication, and building and implementing systems for training staff. Originally from Tokyo, Japan, she has been a U.S. resident since 1992, obtaining a B.A. in Art History with a minor in Business from Canisius College in Buffalo, NY. After college, she was hired by the Castellani Art Museum. Fluent in both English and Japanese, she resides in Los Angeles, California.

Recent Experience

Most recently, Hiroko was Senior Development Manager at Japan House Los Angeles, which fosters worldwide awareness and appreciation for Japan by showcasing the very best of Japanese art, design, gastronomy, innovation, and technology in its galleries and programs. Reporting to the President, she was hired to create and lead a new development department and to start a new non-profit organization to oversee external fundraising, including corporate solicitations, research, engaging corporations and individuals for various events, and reporting to government and foundations. Her role was quickly expanded to include project management assignments across the organization, which valued her museum experience and innovative thinking. Her new scope included leadership and troubleshooting for a range of projects, including developing new approaches to floor operations, assisting with strategic initiatives, program ideation and selection, liaising with the Japanese Foreign Ministry, VIPs, key stakeholders, and managing collaborations in Japan and the US. Since 2011, she has been co-owner of MuseWeb, an annual conference that reviews and analyzes the issues of new technology and their impact on cultural, natural, and scientific heritage for more than 800 attendees from more than 40 countries each year and an online community of more than 80,000. Hiroko manages the conference, expo hall, social events, scholarship program, AV, fundraising, and sponsorship, as well as volunteers for the event. In addition to the week-long conference in a new North American city each year, she has produced numerous special events, including dozens of events and conferences and publications in Hong Kong, Beijing, Chengdu, Wuhan, and Shanghai in China; Daejeon and Seoul in Korea; and Melbourne, Australia.


2020–present Museum Operations, Managing Partner
2019–present Japan House Los Angeles, Senior Development Manager
2011–present MuseWeb, Partner/Conference Organizer
2011–13 Balboa Park Conservancy, Manager of Administrations and Operations
2005–06 Japan Society, New York, Special Projects Manager
2003–05 The Hunger Project, New York, Events and Special Projects Manager
1999–2003 Castellani Art Museum of Niagara University, Manager of Event, IT and Museum Shop
1995–1999 Canisius College, B.A., Art History

Notable Projects


Produced more than 15 conferences to date, including a week-long annual conference in North America and overseas meetings in Hong Kong, China, South Korea, and Australia Produce year-round ancillary events, committee dinners, tours, and workshops

Japan House Los Angeles

Curated the HIDA | A Woodwork Tradition in the Making exhibition
Fundraised and managed funders for exhibitions and special projects
Managed the legal and financial aspects of non-profit incorporation
Acted as the President’s troubleshooter on numerous projects and initiatives

Balboa Park Conservancy, San Diego

Incorporated and managed a new not-for-profit and served as board liaison
Oversaw budget, accounting, insurance
Managed contractors and produced events
Developed public-private partnerships and collaborations with Balboa Park stakeholders
Identified and implemented projects to address sustainability and accessibility

Japan Society, New York

Project managed a year of programs celebrating Japan Society’s 100th anniversary including master timeline, budget, fundraising, publications, gala dinner, and marketing
Lead a CRM implementation focused on online fundraising and marketing
Managed a partnership project with Keio University’s Digital Media Initiative

The Hunger Project, New York

Organized local and national fundraising and cultivation events, including conferences and dinners for groups of up to 1000 people. For events, scouted locations, led contract negotiations, supervised staff, managed vendors, publications, mailings, budgeting. Managed special projects assigned by the organization’s President, including special campaigns, media projects, and investors’ trips

Castellani Art Museum of Niagara University, Buffalo

Assisted Director with budgeting, purchasing, marketing, and advertising
Designed presentations, exhibitions, advertisements, newsletter, and website
Managed and coded the website
Hired and supervised print, photography and audio-visual production; artists and graphic designers; web content writers, and a team of more than 20 interns and volunteers
Created marketing and PR databases
Managed opening receptions and fundraising events
Developed and implemented event policy and visitor evaluation strategies
Managed Information Technology

Related Projects

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Contact Us

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+00 123 456 7893


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